Question 1

The app doesn't open at all — I double-click the icon and nothing happens.

Accepted Answer

First check which Windows version you have (7, 10 or 11) — Windows 7 needs Service Pack 1 installed.

Next, check .NET Framework 4.8: Control Panel → Programs → Programs and Features → look for 'Microsoft .NET Framework 4.8'. If it's missing, download and install it from the official Microsoft site, restart your PC, then try again.

If .NET 4.8 is present and it still won't open, check the app logs at %LOCALAPPDATA%\GurukulTypingSkill\logs — open the latest file and look for ERROR or FATAL lines.

As a last resort: close the app completely, delete the folder %LOCALAPPDATA%\GurukulTypingSkill (note that this clears any local progress that has not synced yet), and reopen the app so it recreates its data.

Question 2

The installer looks stuck/frozen on a screen that says 'Optimizing for faster startup'.

Accepted Answer

It is not actually frozen. This step prepares the app so it opens faster later; it genuinely can take a few minutes — longer on an older or slower PC — and it runs as one single step, so nothing on screen appears to move.

Please just wait, and do NOT close the installer or restart your PC during this step.

If it has been on the exact same screen for more than 10-15 minutes with no disk activity at all (check Task Manager → Performance → Disk), it may genuinely be stuck — you can cancel and run the installer again.

Question 3

Windows shows a blue warning 'Windows protected your PC' / 'unrecognized app' when installing.

Accepted Answer

This is expected right now and completely safe. Our installer isn't digitally signed by a certificate yet (that is in progress), so Windows shows this caution screen for any new, less-common app — the same as it does for many small publishers' software.

On that blue screen, click 'More info' (small text, easy to miss), then click the 'Run anyway' button that appears. That's it — installation continues normally after that.

If you don't see 'More info' at all, some very locked-down Windows 11 PCs (Smart App Control) block the install outright with no override. That is rare — contact support and we will help you get it installed.

Question 4

Antivirus software (Quick Heal, K7, etc.) is blocking, quarantining or deleting the installer.

Accepted Answer

This is a false alarm, not a real virus. Our software records keystrokes for typing tests (that is its whole job) and installs a few certificates and background helpers — the same kinds of things a keylogger does, so some antivirus tools flag it out of caution, especially before our installer is digitally signed.

Open your antivirus app, find the quarantine or blocked-items list, restore/allow our installer file, and add an exception for it if your antivirus offers one. If you're still worried, a fresh download from our official website sometimes clears a one-off flag too.

Please do not disable your antivirus completely — only restore or whitelist our specific file.

Question 5

I can't log in — it says 'Invalid credentials'.

Accepted Answer

First, double-check your email address is typed correctly — no extra spaces, correct spelling.

If the email is right, reset your password from the login screen ('Forgot password?') — the password-reset entry has the exact steps.

If you're sure both are correct and it still fails, check that you signed up with that exact email. Sign-up only happens on the website, not inside the desktop app — so try logging in at gurukultypingskill.com in a browser first.

Question 6

How do I reset my password / I'm not getting the reset email?

Accepted Answer

Go to gurukultypingskill.com, click Login, then 'Forgot password?', and enter your email. A reset link arrives within a minute or two.

If no email arrives, check your Spam/Junk folder first — this is the most common reason. Also note that only one reset email is sent per minute, so if you clicked the button several times quickly, most of those requests were quietly skipped — wait a full 60 seconds after a request before trying again.

If you still get nothing after checking spam and waiting, contact support — it may be a wider email delivery issue on our side.

Question 7

I clicked the password reset link but it just goes to the login page / says it's expired.

Accepted Answer

Good news — this now works on any device (phone, another browser, another PC), even if you requested the link on a different machine.

The most common cause is clicking an OLD link: only the newest email's link works. Did you request the reset more than once? If so, open the most recent email and use only that link — earlier ones stop working the moment a new one is sent.

Also check: has that link already been used once before (each link works only one time)? If so, request a fresh one.

Request a new link and click it as soon as it arrives, without touching any older reset emails.

Question 8

How do I create an account? I can't find a sign-up option in the desktop app.

Accepted Answer

That is expected — sign-up only happens on the website, not inside the desktop app. Go to gurukultypingskill.com on any browser (phone or computer) and click Register.

After registering, you get a verification email — you must click the link in that email before your account is fully active.

Once verified, download the desktop app from the same website and log in with the same email and password you just created.

Question 9

Can I use my account on more than one PC? And how long does it work without internet?

Accepted Answer

One account is normally tied to one device at a time. If you genuinely need to switch (old PC broke, bought a new laptop), we can help — but it's limited to 2 device changes per year through support, so please contact us only when you actually need the switch, not to test it.

On offline access: once you have installed the app and logged in at least once, paid-plan students can use it fully offline for up to 7 days before it needs to reconnect and sync; free-plan students get 3 days offline. After that window, a few minutes of internet syncs everything and resets the offline clock.

Question 10

Hindi text is showing as boxes or question marks instead of actual letters.

Accepted Answer

This is almost always a missing font. The app is supposed to auto-install the Hindi fonts (like Kruti Dev 010) it needs — fully close and reopen the app once, which often fixes it by re-triggering that install.

If it is still broken, check Settings and confirm the correct Hindi option (e.g. 'Hindi - Krutidev') is selected for the lesson or test you are doing, then restart that lesson.

As a manual fix, you can also right-click the font file inside the app's Resources/Fonts folder and choose Install — but only try this if restarting the app did not help.

Question 11

When I type in Hindi, completely different/wrong characters appear on screen.

Accepted Answer

This is the #1 Hindi typing issue, and it fixes the problem almost every time: is your Windows keyboard language set to Hindi? It must stay on ENGLISH. Please do not switch your Windows keyboard to Hindi — keep it on English; our app converts the English keys to Hindi (Krutidev) internally on its own.

To check/fix: look at the language indicator near the clock (bottom-right) — if it says 'HI', click it and switch to 'ENG'/'EN'.

Also click inside the typing box first so it has focus, and check that no other app has grabbed the keyboard.

Question 12

Which Hindi font/keyboard should I practice on, and why doesn't copy-pasting Hindi work properly outside the app?

Accepted Answer

It depends on your exam: most state government exams (CPCT, RSMSSB, Rajasthan/UP/Bihar jobs) want Krutidev; central exams (like SSC) usually want Mangal/Unicode. If you are unsure, check your exam notification for the required font/layout, or ask us and we will help match it.

On copy-paste: Krutidev is NOT Unicode — it is an old-style font where the same text looks like garbled English/symbols in any app without Krutidev installed (like WhatsApp or a plain text box). This is completely normal, not a bug. If you need to share Krutidev text elsewhere, use the free Krutidev-to-Unicode converter on our website before pasting into WhatsApp, email or online forms.

Question 13

The app froze in the middle of a typing test — the countdown timer even stopped.

Accepted Answer

Sorry about the disruption — this is a known issue we are actively working on. It mostly affects older or lower-spec PCs during longer exam-mode tests.

Wait about 30-60 seconds first — it sometimes recovers on its own. If not, close the app fully (use Task Manager if needed) and reopen it; your progress up to the freeze is usually saved locally, but that specific test attempt may need to be restarted.

This does not affect your account or any of your other results — only that one test session.

Question 14

The test screen is stuck on 'Ready to Start' with no passage/text to type.

Accepted Answer

This is a known issue where a specific test fails to load its content. Go back to the test list and start the SAME test again — it sometimes loads correctly the second time.

If it happens again on the exact same test, try a different test to confirm the app itself is otherwise working, and note down exactly which test (name/exam) showed the blank screen — that is what we need to fix it.

Closing and reopening the app, then trying again, is the most reliable fix.

Question 15

I'm typing but nothing (or the wrong thing) is appearing in the typing box.

Accepted Answer

First click directly inside the typing box so it has keyboard focus, and check that no other window or app is sitting on top of it.

If you are typing Hindi and it comes out garbled, see the separate Hindi keyboard-language entry — that is the most common cause.

If it is English and still not working, exit the session, go back to the lesson/test list, and start again — a simple restart of that screen fixes most cases.

Question 16

The app says 'Office not installed' even though Word/Excel is definitely installed.

Accepted Answer

Wait a few seconds after opening the app and try again — Office detection runs in the background right after launch and can take a moment.

Check whether Word or Excel opens normally on its own, outside our app. If it does, fully close our app and reopen it.

If it still says not detected, this can mean Office is installed for a different Windows user account than the one running our app, or the Office installation itself is damaged — a Repair via Windows Control Panel → Programs → Microsoft Office → Change → Repair usually fixes it.

Question 17

Word or Excel opens as its own separate floating window instead of appearing inside our app.

Accepted Answer

Close any Word/Excel windows that are already open before starting the test — a window open in the background is the most common cause.

Also check whether Word/Excel is showing 'Protected View' (a yellow bar saying 'Enable Editing'). If our app opened a document that landed in Protected View, click Enable Editing, close it, and start the test fresh.

If it keeps happening, restart your PC once — that clears any stuck Office background processes.

Question 18

I got a message: 'Microsoft Word was closed unexpectedly. Your test has been saved for manual review.'

Accepted Answer

Nothing is lost. Your document was saved on your own computer the moment this happened, and it will be graded manually — this is not a zero and not a failed attempt; it is marked 'pending review' until an instructor checks it.

This usually happens if Word/Excel got closed during the test — sometimes by accident (clicking the X), sometimes Office itself hiccups. Please do not close the Word/Excel window during a test, even by accident; wait for our on-screen 'submit' instead.

The review happens on our side — you do not need to do anything else, and your score will update once it has been reviewed.

Question 19

I completed the entire Word/Excel test properly but got 0 marks / the app froze/crashed exactly when submitting.

Accepted Answer

We are sorry about this — it was a real bug affecting some students when a test ended exactly at the time limit, and it has since been fixed in our latest update.

Note when you took the test (the date) and whether your app has updated recently (Help → About shows the version). If it was before the fix, your document was most likely preserved on your computer even though the score showed 0 — this is recoverable.

We will check your case manually — please do not retake the test yet, since we may be able to restore the real marks from the saved document. Contact support with your name, email, the test name, and roughly when you took it.

Question 20

I completed a test on the desktop app but I don't see the result on the website dashboard.

Accepted Answer

First check: is the PC connected to the internet right now? A result needs one successful sync to reach the website.

Open the desktop app, go to Settings, and click 'Sync Now' — this forces a sync manually instead of waiting for the automatic background one.

If it still does not show after a successful-looking sync (no error shown), fully log out and log back into the website dashboard — sometimes the dashboard just needs a refresh of its own session.

Question 21

My test result shows up on the wrong date — it looks like it happened a different day.

Accepted Answer

This almost always means your PC's clock or timezone is set incorrectly. Check Windows Settings → Time & Language → Date & Time. The timezone must be '(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi (IST)', and 'Set time automatically' should be ON.

After fixing the clock/timezone, restart the app — new results will have the correct date from then on. A result that already synced with the wrong date needs a correction on our side, so please contact support about that one.

Question 22

My progress/results disappear or don't save after I restart the app or PC.

Accepted Answer

Check how much free space is left on your C: drive — if the disk is completely full, the app can't save anything locally.

Also try running the app as Administrator once (right-click → Run as administrator) — that sometimes clears a permissions problem blocking saves, though you should not need to always run it that way.

If disk space and permissions are fine and it still happens, contact support with exactly what was lost and when — that is what we need to look closer.

Question 23

I paid for a plan (money was deducted) but my account still shows as Free / not upgraded.

Accepted Answer

This is almost always a quick fix, not a lost payment. Log out and log back in — both on the website and on the desktop app if you use it — the plan often just needs a fresh session to show up.

On the desktop app, also use Settings → 'Sync Now' to pull the updated plan.

If it still shows Free after logging out/in and syncing, contact support with your registered email and the approximate time and amount of the payment — we can verify it on our side and activate the plan manually if the automatic activation did not go through.

Question 24

What plans and prices do you have, and how do I use a coupon/discount code?

Accepted Answer

There is a Free plan (5 English + 5 Hindi lessons, 10 typing tests, 2 sample Word + 2 sample Excel efficiency tests — forever free).

Typing Tutor plan: unlimited typing tests + all lessons. Full Package: everything, including Word/Excel efficiency tests and mock exams.

Both are sold for 15 days, 1 month, 3 months, 6 months or a full year — longer durations are cheaper per month. The Pricing page on the website always shows the exact current price for every option, and it is the same price list the payment screen charges from, so always check there for the current price.

For a coupon: go to the Pricing page and choose a plan and duration — there is a coupon-code box right on the checkout/payment screen before you pay, and the discount applies immediately once a valid code is entered. Payments are processed securely through Razorpay.

Current prices: Typing Tutor runs from ₹199 (15 days) up to ₹1,299 for a full year; Full Package from ₹249 (15 days) up to ₹1,999 for a full year.

Question 25

Can I get a refund?

Accepted Answer

All sales are final and non-refundable — we don't offer refunds once a plan is purchased. We keep a free plan specifically so you can try everything before buying.

If you are asking because something isn't working rather than a change of mind, please contact support first — many 'refund' requests turn out to be a bug we can fix quickly, and then the plan works as it should.

Question 26

How do app updates work — do I need to download a new version myself?

Accepted Answer

It is automatic and simple: updates happen quietly in the background whenever you open the app, as long as you have internet. You do not need to visit any website or download anything manually.

If you suspect you are on an old version, the easiest fix is to close the app completely and reopen it once (with internet connected) — that gives it a chance to check for and apply any pending update. A short restart is usually all that is needed.

Question 27

The app says I'm on the latest version, but I don't have features other students are describing / it seems out of date.

Accepted Answer

Right now, if the update check itself fails (say, a weak or interrupted internet connection at that exact moment), the app can mistakenly show the same 'you're up to date' message as a genuine up-to-date check — so this message is not 100% reliable yet.

Check Help → About for your exact version number, and compare it with the current version shown on our download page.

If you are behind: make sure you have a stable internet connection, fully close the app, and reopen it — that retriggers the check. If it is an old install (from before our newer auto-updater), it may not auto-update at all and could need a manual reinstall from the website — contact support if restarting does not move the version number.

Question 28

At the center PC, it says 'Student ID or PIN is incorrect' even though I'm sure I typed it right.

Accepted Answer

This exact message shows for BOTH a wrong PIN and an unrecognised Student ID — it is deliberately the same message for both, so you cannot tell from the wording alone which one is wrong.

There is no lockout for mistyping — you can try again as many times as needed; there is just a short pause (about 1.5 seconds) each time.

Ask your center operator to confirm your exact Student ID on their dashboard's Students page. If it is correct and the PIN still fails, they can use 'Reset PIN' there — it takes effect on the very next login attempt, no waiting required, as long as the PC has internet at that moment.

Question 29

I forgot my center PIN / need it reset — what do I do?

Accepted Answer

You cannot reset your own PIN — it always has to be done by your center's operator/admin (the person running your coaching center) through their center dashboard's 'Reset PIN' option, not by us in support directly.

Ask your center operator or instructor for a PIN reset. If you are not sure who that is, contact support with the name of your center and we will point you in the right direction.

If you ARE the center operator: it is on your own center dashboard, under Students → Reset PIN — self-serve, immediate effect, no waiting period.

Question 30

My practice sessions / attendance aren't showing up in the center's student portal.

Accepted Answer

Sessions only appear in the web portal after the desktop kiosk app successfully syncs to the cloud — usually right when the student logs out at the end of their session, and only if the PC had internet at that moment.

If the PC was offline at logout, the session is safely queued on that PC and uploads automatically the next time it reconnects — nothing is lost, it just hasn't reached the cloud yet.

Check that PC's internet connection and reconnect it so the queued sessions can upload. If you are a student rather than the center operator, ask your operator to do this.

Question 31

What's the difference between my center (coaching institute) login and a personal individual account? Can I use my center ID at home?

Accepted Answer

A center login (Student ID + PIN) only works on that center's registered kiosk PCs — it is provided and managed by the coaching center itself, not something you sign up for directly, and it will not work on a home computer or an app installed elsewhere.

An individual account is a separate, personal account you create yourself on our website with your own email — it works on your own PC or laptop at home and is entirely separate from whatever your center provides.

If you want to practise both at the center AND at home, you need both: your center-issued Student ID/PIN for the kiosk, and your own separate personal account (free or paid) for home use. These do not share progress with each other automatically.

How can we help?

ऐप इंस्टॉल और खोलना

हिंदी टाइपिंग और फॉन्ट

टाइपिंग टेस्ट

वर्ड / एक्सेल एफिशिएंसी टेस्ट

रिजल्ट और सिंकिंग

पेमेंट और प्लान

ऐप अपडेट

कोचिंग सेंटर के विद्यार्थी

How can we help?

ऐप इंस्टॉल और खोलना

ऐप खुल ही नहीं रहा — आइकॉन पर डबल क्लिक करने पर कुछ नहीं हो रहा।

इंस्टॉलर 'Optimizing for faster startup' वाली स्क्रीन पर अटका हुआ लग रहा है।

इंस्टॉल करते समय विंडोज़ नीली चेतावनी दिखाता है — 'Windows protected your PC' / 'यह ऐप पहचाना नहीं गया'।

एंटीवायरस (क्विक हील, K7 वगैरह) इंस्टॉलर को रोक रहा है, क्वारंटीन कर रहा है या डिलीट कर रहा है।

लॉगिन और अकाउंट

लॉगिन नहीं हो पा रहा — 'Invalid credentials' दिखा रहा है।

पासवर्ड कैसे रीसेट करें / रीसेट वाला ईमेल नहीं आ रहा?

मैंने पासवर्ड रीसेट लिंक पर क्लिक किया लेकिन वो लॉगिन पेज पर चला जाता है / एक्सपायर बता रहा है।

अकाउंट कैसे बनाएं? डेस्कटॉप ऐप में साइन अप का ऑप्शन नहीं मिल रहा।

क्या मैं अपना अकाउंट एक से ज़्यादा कंप्यूटर पर चला सकता हूं? और बिना इंटरनेट के कितने दिन चलेगा?

हिंदी टाइपिंग और फॉन्ट

हिंदी टेक्स्ट की जगह बॉक्स या प्रश्न चिन्ह (?) दिख रहे हैं, असली अक्षर नहीं।

हिंदी टाइप करते समय स्क्रीन पर बिल्कुल अलग या गलत अक्षर आ रहे हैं।

मुझे कौन सा हिंदी फॉन्ट/कीबोर्ड प्रैक्टिस करना चाहिए, और ऐप के बाहर हिंदी कॉपी-पेस्ट सही से क्यों नहीं होता?

टाइपिंग टेस्ट

टाइपिंग टेस्ट के बीच में ऐप अटक गया — काउंटडाउन टाइमर भी रुक गया।

टेस्ट स्क्रीन 'Ready to Start' पर अटकी है और टाइप करने के लिए कोई पैसेज/टेक्स्ट नहीं दिख रहा।

मैं टाइप कर रहा हूं लेकिन टाइपिंग बॉक्स में कुछ नहीं आ रहा (या गलत आ रहा है)।

वर्ड / एक्सेल एफिशिएंसी टेस्ट

ऐप 'Office not installed' दिखा रहा है जबकि वर्ड/एक्सेल पहले से इंस्टॉल है।

वर्ड या एक्सेल हमारे ऐप के अंदर आने की बजाय अपनी अलग विंडो में खुल रहा है।

मुझे यह मैसेज मिला: 'Microsoft Word was closed unexpectedly. Your test has been saved for manual review.'

मैंने पूरा वर्ड/एक्सेल टेस्ट सही से किया लेकिन 0 नंबर आए / सबमिट करते समय ऐप अटक गया या क्रैश हो गया।

रिजल्ट और सिंकिंग

मैंने डेस्कटॉप ऐप पर टेस्ट पूरा किया लेकिन वेबसाइट डैशबोर्ड पर रिजल्ट नहीं दिख रहा।

मेरे टेस्ट का रिजल्ट गलत तारीख पर दिख रहा है — ऐसा लग रहा है जैसे किसी और दिन हुआ हो।

ऐप या पीसी रीस्टार्ट करने के बाद मेरा प्रोग्रेस/रिजल्ट गायब हो जाता है या सेव नहीं होता।

पेमेंट और प्लान

मैंने प्लान के पैसे भर दिए (पैसे कट गए) लेकिन मेरा अकाउंट अभी भी फ्री दिखा रहा है / अपग्रेड नहीं हुआ।

आपके पास कौन-कौन से प्लान और कीमतें हैं, और कूपन/डिस्काउंट कोड कैसे इस्तेमाल करें?

क्या मुझे रिफंड मिल सकता है?

ऐप अपडेट

ऐप के अपडेट कैसे होते हैं — क्या मुझे खुद नया वर्जन डाउनलोड करना पड़ेगा?

कोचिंग सेंटर के विद्यार्थी

सेंटर के पीसी पर 'Student ID or PIN is incorrect' आ रहा है जबकि मुझे यकीन है कि मैंने सही टाइप किया।

मैं अपना सेंटर पिन भूल गया / रीसेट करवाना है — क्या करूं?

मेरे प्रैक्टिस सेशन / अटेंडेंस सेंटर के स्टूडेंट पोर्टल पर नहीं दिख रहे।